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Paperback - 368 pages (March 1998)
Cargo Publishing Co.; ISBN: 0965312399

If I were interested in becoming an Independent Adjuster, or learning what it was like to be one, I'd be in luck. Gordon Smith's The Adjuster! Making Insurance Claims Pay is the tell-all book that really tells all. The author draws on his years of experience as an independent adjuster to give a wide-ranging account of what the job is and how the industry works. He tells who the players are and what their points of view are. His stories touch on topics from the Great Fire of London in 1666, to the finer points of ladder selection in the here-and-now. He ties the whole work together with a narrative that is both amusing and informative. The book is going to press at Cargo Publishing Company, Houston, and it is a very good read. -Glen E. Hargis, editor, The Insurance Record

From the Author
After writing my earlier book, Claims: How To Collect Insurance Money Without A Lawyer and seeing it published, I found myself deep in the task of promoting the book and trying to get folks to buy it. One day my wife said to me: "You know, I think you wrote the wrong book." She went on to tell how she had noticed many people inquiring about the book were men and women who wanted to know if the book taught a person how to become an insurance adjuster. Clearly the first book did not do that. I was in the middle of writing another book about Homeowner's claims and property losses which has yet to be published. After some thought, I put the property book aside and began writing The Adjuster! In the process, I was reminded of how much satisfaction I always get out of training new adjusters. Notice. I didn't say "young" adjusters. For some of the new adjusters I've trained have been as old as, or older than I. The Adjuster! is not the end-all of the learning process for adjusters, but it is a way for someone with no experience to get started. Frequently people call me to say they have just completed an adjuster's licensing course and have their state license to handle claims. But, they most always complain, no one will hire them without experience. The reason is the business requires certain skills and knowledge that are not readily available. Most adjusters are either trained by large insurance companies with substantial training programs or they are lucky enough to be hired by some independent adjuster who is willing to take the chance on letting them learn the job while on the job. With my new book, neither is absolutely necessary. A person can read this book, do the practice excercises and apply for a job with the confidence that they can do the work. It's not just experience the employers in the business want an applicant to have, it's the ability to do the work right off the bat without extensive on the job training. I encourage anyone interested in the insurance claim adjusting business to buy this book. You will refer to it often as you grow in your new career.

Customer Comments
insr@earthlink.net from Dallas, Texas , March 24, 1998 
Excellent book for entry level adjusters
If I were going to take up a new profession, I would hope to be able to go to a friend who already had a great deal of experience in the trade and have him tell me ALL about it. This friend's stories should be witty as well as factual. Of course, I would want a philosophical and historical overview of things as well as a nitty-gritty, microsopic view of the details necessary for getting the job done.

It would be tough to find a pal with nothing but time on his/her hands for non-stop mentoring, and one who wouldn't mind 4:00 a.m. phone calls when questions occurred to me.

If I were interested in becoming an Indepedent Insurance Adjuster, or learning what it was like to be one, I'd be in luck.

Gordon Smith's The Adjuster! Making Insurance Claims Pay is the tell-all book that really tells all. The author draws on his years of experience as an independent adjuster to give a wide-ranging account of what the job is and how the industry works. He tells who the players are and what their points of view are. His stories touch on topics from the Great Fire of London in 1666 to the finer points of ladder selection in the here-and-now. He ties the whole book together with a narrative that is both amusing and informative.